Troubleshooting

BrainCheck Support

To view previous test results, upgrade to premium. Enterprise and Personal Plan users, however, can view past test results by logging into our client.braincheck.com.

If you need to exit the test at any time, tap “Cancel Test” in the bar at the top of the screen. Cancelling the test will erase all data collected for that session, and mark the test as incomplete on your dashboard. Confirm the choice by choosing “Cancel Test,” or choose “Resume Test” if the button was tapped accidentally.

BrainCheck Sport’s default language is English. However, you can also choose to take the test in Spanish. After choosing “Take Test,” tap the word “Español” in the bar on the top of the screen. To switch back, tap “English.”

El idioma por defecto de BrainCheck Sport es inglés. Sin embargo, también puede optar por tomar el examen en español. Después de elegir “Take Test”, toque la palabra “Español” en la barra en la parte superior de la pantalla. Para cambiar de nuevo, toque “English.”

We’re sad to see you go! Email support@braincheck.com and let us know that you’d like to cancel your subscription. Let us know the email that you are using for your account, and we’ll take care of it for you.

FAQ

Click here for some general questions about our products.

Getting Started

Are you a first-time user and need a little help? We might have the answers for you right here.

Using BrainCheck

Click here for specific questions regarding our Sport, Memory, and Enterprise products.

DISCLAIMER: BrainCheck provides the Services for informational purposes only. THE SERVICES DO NOT CONTAIN OR CONSTITUTE, AND SHOULD NOT BE INTERPRETED AS, MEDICAL ADVICE OR OPINION. BrainCheck is not a medical professional, and BrainCheck does not provide medical services or render medical advice. The Services are not a substitute for the advice of a medical professional, and the information made available on or through the Services should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. If you require medical advice or services, you should consult a medical professional. YOUR USE OF THE SERVICES DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP BETWEEN YOU AND BRAINCHECK. Have a question that isn’t answered here? Try our BrainCheck Sport and BrainCheck Memory-specific support pages, or email us at support@braincheck.com.