Support

Welcome to BrainCheck support.
Whether you need help setting up, testing, or interpreting scores, we have you covered. If you can’t find what you need, reach out to us at support@braincheck.com or 888.416.0004 (M–F 9 a.m.–6 p.m. CST), and we’ll answer any question you have.

Contact support

FAQ

BrainCheck provides the Services for informational purposes only. THE SERVICES DO NOT CONTAIN OR CONSTITUTE, AND SHOULD NOT BE INTERPRETED AS, MEDICAL ADVICE OR OPINION. BrainCheck is not a medical professional, and BrainCheck does not provide medical services or render medical advice. The Services are not a substitute for the advice of a medical professional, and the information made available on or through the Services should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. If you require medical advice or services, you should consult a medical professional. YOUR USE OF THE SERVICES DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP BETWEEN YOU AND BRAINCHECK.

No, BrainCheck is not meant to diagnose concussions. BrainCheck will give you a snapshot of how your brain is working in several different areas of brain health, called “cognitive domains.”

No! BrainCheck has instructions and practice examples, and it was designed so that anyone can take the tests on their own.

The entire battery of BrainCheck Sport tests takes most users between five and 10 minutes.

Only you and those who you allow to view your information can view your health records. All of the information BrainCheck collects is encrypted and stored on secure, HIPAA-compliant servers. Because we are dedicated to improving our understanding of concussions and the brain, we use the wealth of information in our database to discover new correlations. Your privacy is the most important thing to us, so the data we use in our analytics will always be anonymous and never tied to your name.

It’s a good idea to take two tests when you initially start using BrainCheck Sport. Keep your brain health information up to date by taking a test at the beginning of each sports season or approximately every three months.

After you take a baseline test, you can see how your brain health compares to the BrainCheck database of users.  If there is a concern and you take a post-incident test, you can see how your brain health has changed by comparing your recent scores to a stored baseline test.

If you’re using our free BrainCheck Sport trial, you’ll be able to see your test results on the spot. Enterprise and Personal Plan users can view past test results by logging into our Web App.

Email support@braincheck.com and let us know that you’d like to cancel your subscription.  Give us the email you are using for your account, and we’ll take care of it for you.

To create your account, click “Sign Up” found at the top navigation. You will be directed to a page detailing the differences in our product plans. Choose the plan that best suits your needs. You will be directed to a page that looks like this:

create an account on the web app

Enter your information, choose a plan, and check out. You can try BrainCheck Sport for free, or choose a paid plan in the drop-down menu. Continue through and you will see your dashboard.

web app account overview

Open the BrainCheck app on your tablet. Create an account by entering your email and choosing a password. These will be your credentials for your account.

create account on tablet

TESTING

Testing can be done in any situation, whether you’re in a quiet room or on the sidelines. Once connected to the internet, open the app on your tablet and sign in. Select the user from the list on the left-hand side. Choose “baseline test” on and follow the on-screen instructions.

tablet user test history

BrainCheck Sport’s default language is English. However, you can also choose to take the test in Spanish. After choosing the baseline test, tap the word “Español” in the bar on the top of the screen. To switch back, tap “English.”

tablet start screen in Spanish

If the you need to exit the test at any time, tap “CANCEL TEST” in the bar at the top of the screen. Cancelling the test will erase all the data collected for that session. Confirm the choice by choosing “CANCEL,” or choose “RESUME TEST” if the button was tapped accidentally.

tablet Simon

If an incident occurs or there is any event that might cause concern, remove yourself from the field or stop other physical activity immediately. Move to a quiet room similar to the one in which baseline testing occurred.

Once connected to internet, open BrainCheck Sport on your tablet and sign in using the administrator’s credentials. Select the appropriate user from the list on the left-hand side and follow the on-screen instructions.

tablet user test history

After the assessment, if you need assistance interpreting the BrainCheck Sport results, please refer to the support category below titled, “How to Interpret Scores.” Results are displayed immediately after a test is taken. If you are a paid subscriber, stored results of previous tests are accessible in the website dashboard.

HOW TO INTERPRET SCORES

Once a test has been taken, BrainCheck Sport will compare the test taker’s performance to the population database across seven categories of cognitive function: coordination, working memory, cognitive processing, visual processing, reaction time, executive function and visual attention.

In each category, the shaded box represents the average range. Specifically, it shows the population mean +/- one standard deviation. Scores on the left-hand side of the shaded box are lower than the population mean, and scores on the right-hand side are higher than the population mean. An exclamation point indicates that a score is off the chart – far above or far below the population average.

Here is an example of baseline test results:

BrainCheck baseline results

Note that the Enterprise Plan allows only administrators (e.g., athletic trainers, researchers, etc.) to see scores. Test-takers (e.g., student athletes, patients, etc.) will not see any scores.

After a post-incident test has been taken, BrainCheck Sport compares the test taker’s performance to the population database across seven categories of cognitive function: coordination, working memory, cognitive processing, visual processing, reaction time, executive function, and visual attention. The user’s post-incident scores are shown with pink flags. If the user has previously taken and stored a baseline test, those scores are shown with purple flags.

In each category, the shaded box represents the average range. Specifically, it shows the population mean +/- one standard deviation. Scores on the left-hand side of the shaded box are lower than the population mean, and scores on the right-hand side are higher than the population mean. An exclamation point indicates that a score is off the chart — far above or far below the population average.

Here is an example of post-incident test results, compared against the user’s baseline:

BrainCheck results screen

Users with a paid account and organization administrators can track how their scores have changed over time. Sign in to the dashboard at braincheck.com and view scores in each of seven categories of cognitive function: coordination, working memory, cognitive processing, visual processing, reaction time, executive function, and visual attention. These different domains can be viewed by clicking on the tab across the top of the chart.

The average population range is represented by the gray shaded area in the center of the chart. It represents the population mean +/- one standard deviation. Scores from baseline tests are represented with purple dots, and scores from post-incident tests are represented with pink dots. Red dots indicate that the score is off the chart — far above or far below the population average.

web app test scores timeline

SETUP FOR ORGANIZATIONS

Your organization’s BrainCheck Sport account will have one account administrator. Depending on the license chosen, the administrator can add additional users as test takers.

Additionally, organization administrators can add groups (e.g., varsity football, JV girls’ soccer, etc.) along with a group-specific administrator. The account administrator will have access to all information, and each group administrator will have access to the information for their group

Once the administrator has created the account, he or she can personalize the account.  If you’re not already signed into your account, sign in here (also linked in the top navigation). Enter your account credentials.

log into the web app

To edit your organization, click on the pencil icon next to the organization name on the left panel.  You can change the name of the organization or upload a photo from your computer.

edit an organization in the web app

Smaller groups can be created inside the organization (e.g. JV Football Team, Girls’ Soccer Team).  To create a group, click the purple “+ADD NEW GROUP” button in the upper right.  Choose a name for the group.  You can upload an image from your computer as well.

add a group in the web app

To view the group, click on the group name.  You’ll enter the group page.  From the group page, you can edit the group by clicking the pencil icon on the left panel.

edit a group on the web app

Once inside a group, you can add new test takers.  To add a new test taker, click the button in the upper right-hand corner that says, “ADD NEW TEST TAKER.”

add a new test taker on web app

Enter the user’s first and last names, email, sex, and date of birth.  If any user is under the age of 18, parental consent must be obtained before he or she may use the product.

add a new test taker popup on web app

To take the test, download the product to your tablet from the App Store. The download is free.  Enter your administrator credentials to sign in. This will unlock all features included in your plan.

From the groups page, click on a test taker to view their history.  From the test taker page, you can edit that test taker by clicking the pencil icon on the left panel.

edit test taker on web app

If you are not yet logged into the app, log in using your account credentials.

BrainCheck tablet sign in screen

Once on the home screen, tap the pink icon in the lower right hand corner to create a new member.

tablet select user screen

Enter the test taker’s first and last names, date of birth, and sex, then tap “SAVE.”  You will return to the home screen.

tablet create new member

If any test takers are under the age of 18, parental consent must be obtained before he or she may use the product.

To edit or delete a test taker, first select that user’s name.

tablet user test history

On the right-hand side of the screen, there is a pencil icon.  Tap the pencil icon to edit the user’s name, date of birth, or sex.

tablet edit user

To delete a test taker, first select that user’s name.  On the right-hand side of the screen, there is a trash can icon.  Tap the trash can icon to delete the user.  A dialogue will pop up, asking you to confirm the action.  To permanently delete the user, choose “DELETE”; otherwise, choose “CANCEL.”

tablet delete a member